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Terms of Use (terms & conditions)

In this policy, “us”, “we”, or “our” means Relish Mama, operators of this website.

These terms of use govern your use of and access to this website.

We may change part or all of the Terms at any time. The most current Terms will always be posted on the website. Your subsequent or continued use of this website will constitute your acceptance of any changes made to these terms. If you object to any of the terms in this document, or to any changes made to them, your only remedy is to immediately cease use of and access to this website.

These terms were last updated on 1 June 2022.

Purchasing Online


1. MINIMUM AGE AND LEGAL CAPACITY

Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

2. ACCURACY OF PRODUCT DESCRIPTION

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in the entry of information
  • Incorrect information provided to us by suppliers or distributors
  • Stock levels
  • Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

3. PAYMENT

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

4. PRICES AND TAXES

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST (if applicable to the product).

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

5. CANCELLATION & TRANSFER POLICY – BY GUEST

Please be aware that cooking classes and gift vouchers are non-refundable.

The date of cancellation is the date that Relish Mama receives written notice of the cancellation from the customer.

Cancellations or rescheduling requests received more than 14+ days of your booked class are entitled to reschedule into another class with no cost to the customer. Refunds are not provided.

Cancellations or rescheduling requests made between 14 days & 7 days less of class date incur a 30% charge to change class dates. Please appreciate the impact these changes have on small businesses and the difficulty of on-selling last-minute places. Refunds are not provided. 

If a guest wishes to cancel or reschedule within 7 days of the class date, your booking will be deemed forfeit and no refund or credit offered. 

We, unfortunately, cannot accept responsibility for changes in people’s work commitments, itineraries or for sickness, including COVID-related illnesses.

Want to send someone in your place? No problem. We will happily welcome them. We will require the full name and contact details of the person taking your place. 

No refund or reschedule will take effect (1) if you fail to arrive to the class (in person or online) at the reserved time, (2) if you voluntarily leave your class (in person or online) after it has commenced, (3) if you need to leave the event for reasons of bereavement, injury or illness.  Travel insurance and medical insurance are recommended for these rare instances.

If you cancel a class that has been booked through the redemption of a gift voucher, the same terms and conditions will apply.

COVID cancellation and transfer policy: For peace of mind when booking, if your future class booking is impacted by government (State and/or Federal) regulations and restrictions on travel; in this case only, a new date will be provided and your booking will be moved across. A credit can also be issued. If you would prefer to use your cooking classes credit for an online cooking class, this option is also available.

The above clause does not refer to COVID-related illness. We, unfortunately, cannot accept responsibility for COVID-related illnesses should you contract it. 

 

6. CANCELLATION & TRANSFER POLICY – BY RELISH MAMA

A minimum number of participants is required to run a scheduled class. In the event that minimum numbers are not reached or a class needs to be rescheduled due to illness and other matters affecting Relish Mama, Relish Mama reserves the right to reschedule a class. A future class date or credit will always be provided. In the event that the class must be rescheduled, participants will be notified as soon as possible and no later than 48 hours before the class.

7. PRIVATE & CORPORATE GROUP BOOKINGS

We have a minimum charge of 12 guests for an exclusive book-out of our venue and classes for both Corporate and Private bookings. Please email us for pricing and packages available. We would love to welcome you. 

A 50% deposit of the event cost is required to secure your event date and booking. The final balance is due strictly 7 days prior to the event date. 

Dietary restrictions and requirements of your group must be received 14 days prior to your event. If your event is booked within the 14-day period, we ask that these dietary restrictions and requirements be sent through when confirming your booking. 

Final guest numbers are to be provided no later than 14 days prior to your event. Final numbers are confirmed at this time as all staff, Chefs, planning & orders are well in place. 

Rescheduling requests for Corporate & private bookings:

The date of request is the date that Relish Mama receives a written request from the customer. Rescheduling refers to groups who still wish to enjoy a Relish Mama class, event & experience but have reasons to reschedule to a future new date.

14 days + = Rescheduling requests received more than 14+ days of your booked class are entitled to reschedule to an alternative date that is agreed upon by both parties at no cost to the customer. Deposit refunds are not provided. Deposit will be transferred to the rescheduled date of the booking. 

14-7 days = Rescheduling requests made between 14 days & 7 days prior to class date incur a 30% charge, in addition to the deposit & applied to the rescheduled date of the booking. to change class dates. Deposit refunds are not provided. The remaining 20% deposit will be transferred to the rescheduled date of the booking. 

< 7 days = Full payment will have been received at this point as per our terms & conditions. Rescheduling requests made within 7 days of the class or event date incur a 50% charge of the full payment of the event. Any monies paid to this point are not refundable, but you can certainly reschedule. There is a 50% additional payment to reschedule to a future date & this 50% is payable within 7 days of the agreed new event date.  

Cancellation requests for Corporate & private bookings:

The date of request is the date that Relish Mama receives a written request from the customer. Cancellation refers to groups who have a reason to cancel and do not wish to reschedule to a new date. 

Any cancellation request from when the deposit is due & payable up to 7 days prior to class or event date will incur a 50% charge which means the loss of your deposit. The deposit is non-refundable.  Any outstanding deposits remain payable. 

< 7 days = Full payment will have been received at this point as per our terms & conditions. 

Cancellation within 7 days of class or event date will incur a 100% cancellation charge. 

COVID cancellation and transfer policy for Corporate & private bookings: For peace of mind when booking, if your future class booking is impacted by government (State and/or Federal) regulations and restrictions on travel; in this case only, a new date will be provided and your booking will be moved across to an alternative date that is agreed upon by both parties at no cost to the customer.

The above clause does not refer to COVID-related illness. We, unfortunately, cannot accept responsibility for COVID-related illnesses should you contract it. 

8. RETURN POLICY IN RELATION TO PHYSICAL PRODUCTS SHIPPED

In the case of purchase of a physical product from this website that satisfies one or more of the following cases we will gladly arrange an exchange of the product:

  • The product proves faulty within 14 days of receiving the product and/or date of invoice
  • The product received is not the product ordered
  • The product has been damaged in transit (with the exception of products that we state do not ship well).

Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.

Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.

Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.

9. PHOTOGRAPHY & VIDEO

Our physical (in-store) guests are welcome to use a camera during classes however video is not permitted. Participants’ privacy must be considered. Relish Mama reserves the right to revoke this permission at any time during a class, without notice and at its sole discretion.

Recording or filming online classes is strictly prohibited by our guests. Relish Mama reserves the right to record online classes. This is done so with the Chef ‘pinned’ to view rather than students.

10. TAX INVOICE

Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.

11. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

12. LIMITATION OF LIABILITY

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.

General Terms


1. JURISDICTION

These terms shall be construed in accordance with and governed by the laws of Victoria, Australia. You consent to the exclusive jurisdiction of the courts in Victoria to determine any matter or dispute which arises under these terms.

2. ACCESS

While we make every reasonable effort to ensure that the website is available and fully operational at all times, we do not make any representation or warranty that your access will be uninterrupted or error-free. Your access to this website may be suspended without notice in the case of system failure, maintenance or repair or any reason beyond our control.

We reserve the right to change or discontinue any feature or service on the site at any time without notice.

We reserve the right to terminate your access to this website and prevent further access without warning or notice in response to breaches of this policy by yourself, breaches of any applicable laws, or suspicious activity.

3. CONDUCT

You must not use, or attempt to use this website:

  • in breach of any applicable laws of the State of Victoria, Commonwealth of Australia, or local laws in your jurisdiction
  • to impersonate any person or entity
  • to solicit money, passwords, personal information or other property from any person or entity
  • to harm, abuse, harass, threaten, stalk, intimidate or offend any person or entity
  • to publish or facilitate the publication of personal information of a third party without their consent
  • to publish or facilitate publication of material for which you do not have ownership, title, or consent from the owner or title holder to do so
  • to publish or facilitate the publication of pornographic or offensive material
  • to publish or facilitate publication of material including viruses or other computer code, files, or programs designed to interrupt or damage the functionality of computer software or hardware
  • to publish or facilitate publication of advertising material for yourself or any other party without our express consent to do so

Breaching these rules of conduct may result in termination of your access to this website and the prevention of further access without warning or notice.

4. PRIVACY

Please review our Privacy Policy, which also governs your visit to this website, to understand our practices.

5. COPYRIGHT

Except where expressly provided to the contrary by these terms, you do not have any right, title or interest in or to any proprietary rights relating to the website.

This website may contain material that is protected by copyright, trademark, and other laws. Except where expressly provided to the contrary, you may only reproduce and distribute the material on the website for your own personal, non-commercial use. Material published on or sourced from this website must not be used, stored, reproduced, published, altered or transmitted in any form or by any means in whole or in part without our prior written consent, with the following exceptions:

  • Where such use, reproduction, etc, constitutes Fair Use under the Copyright Act
  • Where such use, reproduction, etc, is undertaken by normal processes on your computer only (such as your web browser’s cache).

6. THIRD PARTIES

Certain areas of this website may contain links to external websites. These external websites do not form part of this website and are not within our control. We do not accept any responsibility for the contents of any third-party website.

Certain areas of this website may display third-party advertising. Our display of this advertising should not be construed in any way as an endorsement or recommendation of the advertising network, advertiser, or their products or services.

Certain areas of this website may provide the ability to contact third parties. If you contact any third party as a consequence of visiting this website, we do not accept any responsibility for any communications or activity (including but not limited to business transactions) between yourself and the third party.

7. LIMITATION OF LIABILITY

Your use of this website is undertaken at your own risk.

To the extent permitted under the Trade Practices Act 1974 and other relevant legislation, this website and all information, content, materials, products and services included or otherwise made available are provided on an ‘as is’ basis, unless otherwise specified. We make no representations or warranties of any kind, express or implied, as to the accuracy of the information on this website.

By continued use of this website, you agree that we will not be held liable for any damages of any kind arising from the use of this website or from any information, content, materials, products or services therein unless otherwise specified in writing.

In the case of goods or services supplied or offered via this website, our liability will be limited to the amount paid by yourself (excluding any shipping and/or handling charges) for those goods and services.

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