1. MINIMUM AGE AND LEGAL CAPACITY
Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.
Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.
2. ACCURACY OF PRODUCT DESCRIPTION
All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:
- Human error in the entry of information
- Incorrect information provided to us by suppliers or distributors
- Stock levels
- Failure of suppliers or distributors to supply updated information to us
We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.
3. PAYMENT
All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.
In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however, it may be retained by our payment gateway provider in circumstances where this is required.
In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.
4. PRICES AND TAXES
Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST (if applicable to the product).
If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.
5. CANCELLATION & TRANSFER POLICY FOR COOKING CLASSES BOTH IN-STORE AND ONLINE
Please be aware that cooking classes and gift vouchers are non-refundable.
Cancellations received more than 14+ days of your booked class are entitled to reschedule into another class. A refund will not be provided.
Cancellations made 14 days & less of class date are non-refundable and non-transferable.
Want to send someone in your place? We are happy to welcome them in your absence.
We require the full name and contact details of the person taking your place.
If you cancel a class that has been booked through the redemption of a gift voucher, the same terms and conditions will apply.
COVID cancellation and transfer policy: For peace of mind when booking, if your future class booking is impacted by government restrictions due to the ever-changing landscape of COVID-19, a new date will be provided and your booking will be moved across.
If you would prefer to use your cooking classes credit for an online cooking class, this option is also available.
In the unlikely that a class is cancelled or rescheduled by Relish Mama, a future class date will be offered. A refund is not offered and please note that cancellation of a class is a very rare occurrence.
6. RETURN POLICY IN RELATION TO PHYSICAL PRODUCTS SHIPPED
In the case of purchase of a physical product from this website which satisfies one or more of the following cases we will gladly arrange an exchange of the product:
- The product proves faulty within 14 days of receiving the product and/or date of invoice
- The product received is not the product ordered
- The product has been damaged in transit (with the exception of products that we state do not ship well).
Please contact us immediately if any of the above occurs to arrange a return. Products returned without prior notice will be rejected.
Please ensure that returned products are safely packed in their original packaging. We will not be held liable for damage to products incurred during return shipping.
Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation.
7. PHOTOGRAPHY & VIDEO
Our physical (in-store) guests are welcome to use a camera during classes however video is not permitted. Participants privacy must be considered. Relish Mama reserves the right to revoke this permission at any time during a class, without notice and at its sole discretion.
Recording or filming online classes is strictly prohibited by our guests. Relish Mama reserves the rights to record online classes. This is done so with the Chef ‘pinned’ to view rather than students.
8. TAX INVOICE
Upon completion of your order, we will supply a Tax Invoice to you in the form of an email. Please ensure that the email address you have provided us is correct.
9. SECURITY
We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.
You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
10. LIMITATION OF LIABILITY
Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.
