Our response to COVID-19 presently at Relish Mama:

In the interest of our community and our team, we have made the hard decision to cancel all cooking classes that were scheduled to run after this Sunday 29th March due to COVID-19. Cooking classes for the remaining of this week are taking place, as planned.

Any bookings already placed will be honoured, of course. Credits will be issued, in time, to use for future cooking classes once it is safe for us to gather once more.

We do seek your kind understanding that we are a small business and we have always had a no refund policy in place. Credits will be issued to honour your bookings, as mentioned above.

In the interim, we seek your support for our business as well as other small businesses you might know & love who will be greatly affected during this time.

Here is how you can help many small businesses:
*Buy gift vouchers
Purchasing a gift card to your favourite shop, theatre or restaurant is an immediate way to put cash into their business and help with their immediate situation.
*Shop local – online and off
Right now, businesses are worried about how to pay rent and payroll. Customers alone can’t cure that stress, but they need you to shop with them. Support your local stores and businesses. You may not realise the impact and effect this will have.
*Order in our new ready-made meals or other services or other home help and support businesses that you love. Well before we knew the situation we are now amongst, we had a dream to feed and nourish you at home, as an extension of our beautiful school. We are only a couple of months into this beautiful new business and it has been so rewarding to cook and deliver to the wonderful people that we have been these past weeks. Never, did I think, that for a time, this may be our sole business – but during these times, it looks like it just may be.
We would love to cook for you & to keep our team in the employment hours that we want for them and that they need to support their families. Here is the link to our wonderful menu.

Homemade ready-made meals

Lastly…

Please keep safe. Look after yourself and your loved ones and we look forward to seeing your smiling faces again soon. By then, we will be able to ‘hug it out’ and I just cannot wait for that.

With love,

Nellie

Cooking Class FAQ’s

How do I book and pay for a cooking class with Relish Mama?

All cooking class bookings can be made, with ease, via our website. Payment is due when booking is made. In the unlikely event that you encounter some difficulty when booking your place, please don’t hesitate to call or contact us your booking request and we will gladly assist you.

PayPal, Cash, Cheque, Credit card (excluding Diners) are all accepted.

Cancellation and transfer policy:

Please be aware that classes and gift vouchers are non-refundable.

Cancellations received more than 14+ days of your booked class are entitled to reschedule into another class. A refund will not be provided.

Cancellations made 14 days & less of class date are non-refundable and non-transferable.
Want to send someone in your place? Absolutely no problem – just let us know your friends’ name and contact details via email or telephone.

If you cancel a class that has been booked through the redemption of a gift voucher, the same terms and conditions as above will apply.

It is extremely unlikely however in the unlikely event that a class is cancelled or rescheduled by Relish Mama, a future class date will be offered. A refund is not offered and please note that cancellation of a class is a very rare occurrence.

How do I know if my place in the class is confirmed?

All reservations are deemed confirmed once payment is received in full. You will receive an immediate confirmation email post booking. Reminder emails are also sent out to the person who booked the class 3 days prior to the event.

Can I bring a friend to watch?

Only confirmed guests that have paid for a place in a class may attend. You are most welcome to come with a friend or partner with you however they will need to register and pay for their place in the class.

What about dietary requirements?

We do our very best to accommodate dietary requirements however it is sometimes not possible with every class and every dish but again, as long as we know in advance, we do our very best. Special dietary notes can be added online in your booking. Alternatively, please contact us with the details.

How do I redeem a gift voucher?

Gift vouchers can be redeemed via our website. Simply enter the gift voucher number in the coupon field of the shopping cart. If you have any difficulty at all, please do not hesitate to contact us for assistance.

It is Relish Mama’s policy to accept Gift Cards on or before the expiry date and not beyond it. The class needs to be taken within the 3 years of the voucher expiration date. Expiration date of 3 years is valid for all gift vouchers sold after the 1st November 2019.

Can I use my Relish Mama voucher for shipping fees?

Relish Mama gift vouchers are valid for purchasing goods and services only. Shipping costs are not covered when redeeming a Relish Mama gift voucher.

How do I purchase a gift voucher?

Gift vouchers are available for purchase via the link on our website. In the unlikely event you strike some difficulty when purchasing a gift voucher, please don’t hesitate to call or email us (during standard business hours) and we will gladly assist you. gift vouchers can also be purchased in store, via telephone and during our cooking classes.

Please note that gift vouchers cannot be used to purchase further gift vouchers.

Do you provide recipes to take home?

Yes, we most certainly do.

Do I need to bring anything to a class?

No need as aprons, pens, ingredients and all utensils are provided. There is no need for you to bring anything.

All dishes cooked during class are also enjoyed during class and a glass of wine is also included (for guests 18 years and over).

Can I bring a camera to the class?

You are welcome to bring a camera however video is not permitted. We request that you use discretion and consider other participants privacy if taking photographs. Relish Mama reserves the right to revoke this permission at any time during a class, without notice and at it’s sole discretion. We welcome you tagging #relishmama @relishmama posting to social media.

Do you teach children’s cooking classes?

Yes, we do and we absolutely love to! Unless otherwise committed, we run select cooking classes for children and teens every school holidays and on occasion, once or twice during the term. Check out calendar or timetables & bookings pages for more details.

Can parents stay in the classroom during the kids and teens cooking classes?

We are very sorry but no. We welcome parents to walk their children up the stairs into our space & kitchen should you to. It may be reassuring for you to see where they will be spending their class time. It is a beautiful & warm space & our kids & teens and you will soon sense that they are in expert hands. We ask that parents and carers then farewell their child and not stay for the commencement of the class. It can make things difficult for other children as well as being disruptive. Our students ate wonderfully busy with their hands and minds which always helps with the separation.

What do I wear to Relish Mama cooking class?

Please wear appropriate and comfortable clothing with closed shoes.

Do you have a mailing list?

We sure do and this is a great way to be kept up to date about new classes, special events, recipes and much more. You can sign up for our newsletter on the Relish Mama website home page.

Do you have a FaceBook page and Instagram account?

We sure do and we have a lot of fun over there so jump on over and click ‘Like’ if you’d be so kind. We love the posts and feedback we get and it’s a great way for us to keep you up to date with all the ‘going’s on’, foodie snaps, special events, competitions and much more.

Blog?

Again, sure do. This is a very special place where recipes, experiences and stories are shared. You can reach the Blog here or via the link on the menu bar of the Relish Mama website.

Do you hold Team building events,Corporate events, Private cooking classes, Hen’s parties, Special celebrations, Christmas cooking classes and the likes?

Of course! Please visit the relevant link/s on the menu bar of the Relish Mama website for more details or contact us and we will create an event to remember.

Have we answered all of your questions?

If you have a question that we have been unable to answer please contact us and we will gladly assist you.

View Homemade Menu FAQ's